Dexodata Refund Policy

Last updated: 17 September 2024

This Policy is part of Dexodata’s License Agreement, which can be found here: https://dexodata.com/fr/license-agreement. At the moment of registering Your Account in the System, You simultaneously agree to this Policy and all its terms.

All terms and definitions in Refund Policy that are not defined shall be interpreted according to their meanings set in Dexodata’s License Agreement and its Annexures.

Dexodata (We, Us, Company) aims to deliver Users (You) services with robust technical and informational support. We acknowledge that due to the nature of the System, exceptional circumstances may arise, so make sure to review current Refund Policy (‘Policy’) before starting to use the System.

Policy amendment  

The Company keeps the right to revise and/or update this Policy at any time without prior notice at its discretion. If any changes are made, the new date will be shown on the first page of the Policy.

Note! It is every User’s responsibility to check for this Policy’s amendments to stay updated on the new rules of the System. Continuing to use the System, User is believed to agree with any of its amendments, revisions and updates.

Prior notice

Should You come across technical problems or problems of another nature while using the System, feel free to send us a message. The e-mail address as well as other means of communication is listed at the bottom of the website. 

1. Conditions upon which User can request a refund
   
   Condition a) After using the System You realize that it does not meet its description, license fees, and public statements made by the Company or its representatives.
   
   Condition b) Your refund request meets all of the criteria described in the following part of this Policy.
   
   Note! See to all of the following conditions are met. Otherwise, the Company may reject Your refund request as it does not satisfy the described conditions.
   
   
2. Application for a refund
   
   a) Refunds for purchased ports are only possible within 14 days after adding funds to Your Account.
   
   b) Refunds for purchased ports are only possible if they were bought within the last 3 days.
   
   c) Refunds for purchased ports are only possible if 1 GB (not more) of traffic was used.
   
   
3. Requesting a refund
   
   a) Submit Your request for a refund to Dexodata’s support service at [email protected]
   
   b) In the e-mail, include Your data: Account login, payment date, amount. Add the reasons why You are applying for a refund.
   
   
4. Stages of the refund procedure
   
   a) Our support service receives Your e-mail and gets back to You with a response. Once You receive an e-mail from [email protected], make sure to give Us detailed information and answer questions.
   
   b) We approve Your request, and satisfy it within fourteen (14) banking days.
   
   c) Your refund is processed using the same payment method and Payment Provider used for the Licensing Fee.
   
   Note! Some Payment Providers may extend the 14-day period of processing according to their policies. Therefore, We are not liable for delays if such are caused by Payment Providers.
   
   
5. Amount of a refund
   
   Once Your refund is approved, You will receive the sum of the Licensing Fees net minus:
   
   a) return fees from Payment Providers
   
   b) portion of the Licensing Fees corresponding to Your usage of the System based on the internet traffic consumed under the Receiving Proxy mode.
   
   Note! We will not reimburse any costs incurred from paying the Licensing Fees, including but not limited to Payment Providers’ commissions and exchange fees.