Dexodata Refund Policy

This Policy is part of the Dexodata License Agreement, which can be found at:
https://dexodata.com/ru/license-agreement.

By registering an account in the System, you simultaneously agree to this Policy and all of its terms.

All terms and definitions used in this Refund Policy that are not defined herein shall be interpreted in accordance with the meanings established in the Dexodata License Agreement and its appendices.

Dexodata (hereinafter referred to as “We”, “Us”, “Company”) strives to provide Users (hereinafter referred to as “You”, “User”) with services supported by reliable technical and informational assistance. We acknowledge that due to the nature of the System, exceptional circumstances may occur. Therefore, before using the System, please make sure to review the current Refund Policy (hereinafter referred to as the “Policy”).

The Company reserves the right, at its sole discretion, to revise and/or update this Policy at any time without prior notice. In the event of any changes, the new date will be indicated on the first page of the Policy.

Each user is responsible for independently checking this Policy for updates in order to stay informed about the latest System rules. By continuing to use the System, the user is deemed to have accepted all changes, additions, and updates to the Policy.

If you encounter any technical or other issues while using the System, please send us a message. The email address and other contact methods are listed at the bottom of the website https://dexodata.com.

1. Conditions under which the User may request a refund

1.1. The services provided do not comply with the terms of the License Agreement.

1.2. A technical error occurred during the account balance top-up.

1.3. The refund request was submitted no later than 3 (three) days after the balance top-up (inclusive).

2. Conditions under which refunds are not provided

2.1. During the registration process, the User provided incomplete, inaccurate, or contradictory information.

2.2. The client’s account in the System has been blocked as a result of unlawful actions on the part of the User.

2.3. The User topped up the balance more than 3 (three) days ago.

3. Refund request

3.1. Send a refund request to Dexodata support at: support@dexodata.com.

3.2. In your email, please include the following information:

• your account login;

• payment date;

• payment amount;

• reason for requesting the refund.

4. Refund procedure

4.1. Our support team receives your email and sends a reply. After receiving a message from support@dexodata.com, please provide additional information and answers to our questions if necessary.

4.2. After reviewing and approving your request, the refund will be processed within fourteen (14) banking days.

4.3. The refund will be processed using the same payment method and the same payment provider that was used to pay the license fee.

Attention! Some payment providers may extend the refund processing period according to their internal policies. The Company is not responsible for delays caused by payment providers.

5. Refund amount

After the refund request is approved, the User will receive a refund minus:

5.1. payment provider fees;

5.2. the amount spent on port rentals.

Attention! The payment system’s refund fee may exceed the refund amount (for example, for amounts less than 5 USD). In such cases, the Company reserves the right to refuse the refund.

The Company does not reimburse any expenses incurred in connection with the payment of license fees, including but not limited to commissions and other fees charged by payment service providers.